Terms and Conditions
Privacy
Contact details including telephone numbers, addresses and email addresses of customers are always kept entirely confidential, as are photographs which are mailed or emailed to me. I never sell or pass on any customer information to anybody, whether you end up commissioning a piece of work or not. If you decide not to go ahead, I won’t keep your details on record and will not email you if you are not signed up to the email list. If you commission a piece of work I will keep a scan of your finished artwork on file in case you ever want to order another piece or an extra print. See full Privacy Policy.
Guarantees
Clients have a 7 day money back guarantee from the date of paying in full, or the first instalment to cancel the order. In this case there will be a full refund. Cancellations must be made by email.
After 7 days, refunds will not be possible due to artist time, administration and so on.
It hasn’t happened yet – but if you are not completely happy with the scan of your artwork and I will try to change it to your satisfaction.
Likewise if you receive your portrait and are not happy, you can contact me within 7 days to discuss. If it needs to be returned for alterations, the client must cover the cost of all postage required.
If the artwork were to be lost or damaged in transit, then you should send me a photograph of the damage immediately. Depending on the extent of the damage, the artwork can be returned and a new portrait will be drawn at no cost.
Payment and Price Rises
To commission a piece of artwork, payment must be made in full before the work can begin. You can pay in instalments, but payment must be complete before the work can start.
In the event of a price rise, I will always honour the price shown on the website at the time the customer commissioned the portrait from me. The portrait is considered commissioned once I’ve received the photo reference and been given the go-ahead by the customer to start work.
VAT and import duty may be liable in some countries and this is the sole responsibility of the client.
Lead Time
I often have a waiting list, and so the lead time will depend on this. I will provide you with an estimated completion date upon your enquiry. For any specific special occasions, I will try my best to accommodate requests.
Copyright for customers
Whilst I retain full image rights on the artwork that I produce, I am happy for my customers to use the image of their purchased artwork for any non-commercial purpose. This means that I can create prints and other items using an image of the artwork that I created.
When a piece of art is commissioned, I reserve the rights to display it on my website and on my social media pages. If you don’t want your portrait to appear on screen just let me know when commissioning the piece and before the work commences.
You, the customer, can display it on social media, or to make copies of it in any media you like however, if you’d like a printed copy of your portrait I can order a giclée print for you – see more information here.
Copyright for viewers of the website
This website and its content is copyright of © Roz Gadd and © Wabi Sabi Academy Ltd All rights are reserved and the images may not be reproduced without permission.
If you are a blog owner and would like to reproduce any artwork please get in touch and I’ll usually authorise this.
Use of finished portraits
I may display finished and in progress portraits on the website, or on my Social Media pages for the purposes of promotion. I can also create prints and other items using an image of the artwork that I created.
If you don’t want your portrait to appear on screen just let me know when commissioning the piece and before the work commences.
Shipping
All orders are securely shipped with a tracking number to the address you provide. If the item is a gift, it can be shipped directly to the recipient.